Our Approach

Everything we do is centred on understanding our client’s needs and doing so in line with regulatory obligations.  By working closely with our clients we are able to understand what each client’s core objectives are and develop long term relationships based around performance and service.

We work to understand our client’s values, priorities and challenges. We integrate this into our approach, using our state of the art technology and highly ethical customer focused team, to deliver results that ensure we are the outsourced collector of choice for a growing number of well recognized and respected names in both the financial services, Credit Union, telecom and utility sectors.  Our approach is that we …

  • Have management expertise that protects our clients brand and reputation
  • Provide our clients with peace of mind; our clients know that their customers are being managed in a customer focused, compliant and ethical way
  • Have a highly professional, qualified and well trained collections team to work with our client’s customers.  Our quality of service is paramount, treating customers as just that, customers not debtors
  • Have a flexible approach to portfolio purchases
  • Have a debt sale process which is widely regarded as setting industry best practise

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